This agreement (hereinafter the "Agreement") is entered into between the Customer (as defined in section 1 of the Agreement) and AGENDRIX INC., doing business as AGENDRIX, having its place of business at 779 Paul-Desruisseaux Street, Suite 300, Sherbrooke, Province of Quebec, Canada, J1J 4L9, the telephone number of which is 1-888-982-9307 (hereinafter "Agendrix" or "we").
For the purposes of the Agreement, the terms defined in this section may be used in all their grammatical forms; nouns, adjectives, in plural or singular, and verbs according to their conjugation and tense, without losing the meaning ascribed to them.
"Account Administrator": member of an Organization to which the Organization grants the right to administer the account, which right includes the following prerogatives:
- amendment of the User Account information;
- addition of Authorized Users and their User Profiles;
- amendment of payment information;
performance of any operation related to the business relationship of the Organization with Agendrix.
An Organization may have one or more Account Administrators.
- "Affiliate": an entity which directly or indirectly owns or controls, is held or controlled by or is owned or under the common control of a Customer; the term "control" means the power to direct the management or activities of an entity, and "own" means the beneficial ownership of 50% or more of the participating securities with the right to vote or other equivalent voting rights of the entity.
"Agendrix Products" means:
- the Agendrix solutions, software as a service for the management of work schedules and communication among Authorized Users, including planning, time clocking (fixed and mobile time clocks), time (attendance) sheets, instant and deferred messaging services as well as the distribution/coordination of services on-site and at a client’s premises and the Photo Punch service associated with the time clocks when an Organization subscribes for that functionality;
- the Agendrix solutions offered in whole or in part as mobile apps for smartphones or tablets;
- any other solution providing new functionalities which may be added in the form of a module to the solutions listed in (1) and (2); and
- support for Authorized Users and related maintenance provided by Agendrix.
- "Free Agendrix Products": Agendrix Products in non-definitive form ("Beta Agendrix Products") as well as free accounts and trial periods, as provided in section 8.
- "Authorized User": Member of a Customer, Organization or Affiliate which an Account Administrator authorizes to use the Agendrix Products after the Customer has paid all related charges. An Authorized User may be a member of several Customers, Organizations or Affiliates, as the case may be.
"Controller": the Organization which, alone or jointly with others, determines the purpose and principal means of Processing. Controller corresponds to the following, as the case may be:
- "Any person carrying on an enterprise who may, for a serious and legitimate reason, collect personal information on another person" within the meaning of section 4 of the Act respecting the protection of personal information in the private sector, CQLR, c. P-39.1, as amended by the Act to modernize legislative provisions as regards the protection of personal information, SQ, 2021, c. 25(hereinafter the "Amended Act"); and article 1525 of the Civil Code of Québec, CQLR, c. CCQ-1991 (hereinafter the "Civil Code of Québec").
- A "client" in connection with a contract for services within the meaning of article 2098 of the Civil Code of Québec.
- A "mandator" in connection with a mandate within the meaning of article 2130 of the Civil Code of Québec.
- "Customer":an Organization designated on the registration form who has received an email confirming the order of Agendrix Products. To simplify the text, a Customer may be referred to below by the pronoun "you".
- "Data": computer data, images of content or other materials of any type which the Customer communicates (including through its Authorized Users) through the Platform.
- "GDPR": Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation),  OJ L 119.
- "Joint Controller": the Organization which determines the purpose and means of Processing jointly with another Organization.
- "Member of a Customer", "Member of an Organization"or "Member of an Affiliate": means any natural person who is a member of an Organization, a Customer or an Affiliate, as the case may be, as an employee, volunteer, officer, mandatary, consultant, agent or other third party acting on behalf of or in the name of the Customer, the Organization or the Affiliate. An Authorized User may be a member of several Customers, Organizations or Affiliates. Such a Member may also be referred to using the possessive form, in the singular or plural, with the pronouns "his/her" and "their".
- "Organization": a person who carries on a business, limited partnership, limited liability company, partnership, union, employer organization, sole proprietorship, business corporation or company (with or without share capital), legal person, cooperative, trust, unincorporated association, joint venture, non-profit or not-for-profit organization, government authority or any other entity, regardless its legal form, incorporation status or the jurisdictions in which it operates, carrying on an organized activity of any nature whatsoever and which uses the Agendrix Products. An Authorized User who manages the schedules of other Authorized Users is considered an Organization.
- "Personal Information": any information about a natural person which directly or indirectly allows the person to be identified. For the purposes of the Agreement, Personal Information is considered the equivalent of "personal data" within the meaning of the GDPR.
- "Persons Concerned": natural persons concerned by Personal Information.
- "Platform": the Agendrix Products as well as the website www.agendrix.com.
- "Processing": any transaction or set of transactions whether or not carried out using automated procedures applied to Personal Information or sets of Personal Information such as the collection, recording, organization, structuring, preservation, adaptation or modification, extraction, consultation, use, communication through transmission, release or any other means of making them available, merging or linking them or limiting, erasing or destroying them.
"Processor": the Organization which Processes Personal Information on behalf of the Controller although it may determine the secondary Processing means. Processor corresponds, as the case may be, to:
- A "provider of services" in connection with a contract for services within the meaning of article 2098 of the Civil Code of Québec.
- A "mandatary" in connection with a contract of mandate within the meaning of article 2130 of the Civil Code of Québec.
- "User Account": the right to access the Agendrix Products associated with a user name and password which Agendrix grants to a Customer or Authorized User. A User Account may be associated with Google or Facebook accounts or with an email address provided by the Customer or the Authorized User.
- "User Profile": all Personal Information concerning an Authorized User transcribed in an intelligible and structured manner which is accessible and modifiable via the Platform.
- "Account Administrator": member of an Organization to which the Organization grants the right to administer the account, which right includes the following prerogatives:
Scope of Agreement
- The Agreement shall only bind Agendrix to Customers, which may only be Organizations (within the meaning of paragraphs 1(g) and (l)). FOR GREATER CERTAINTY, THIS AGREEMENT IS NOT INTENDED FOR CONSUMERS.
- This Agreement shall govern any free or paid use of Agendrix Products by Customers (including support, the purchase of subscriptions as well as future purchases referring to this Agreement). Unless indicated otherwise, the terms of this Agreement shall apply to all Agendrix Products.
- This Agreement incorporates by reference the Acceptable Use Policy and Confidentiality Policy. In the event of inconsistency between such policies and the terms hereof, this Agreement shall prevail.
- Agendrix acts as a Processor. Customers who use Agendrix Products and who are governed by the GDPR may ask to sign an Appendix respecting the Processing of Personal Information ("Data Processing Agreement"). Such requests shall be treated on a case-by-case basis at the discretion of Agendrix.
- In certain cases, Agendrix and an Organization may set up a partnership for the joint Processing of Personal Information which shall be the subject of a separate written agreement, and Agendrix shall act as Joint Controller. Such cases shall be treated on a case-by-case basis at the discretion of Agendrix.
An Organization shall fill out a registration form to obtain a User Account which will allow it to place orders, access to and receive Agendrix Products. All registration information the Organization provides must be accurate, up-to-date and complete. An Organization shall be considered a Customer as soon as it receives a confirmation email. Agendrix reserves the right, but shall not be required, to ask for proof of the information provided.
You must update the information found in all the User Profiles associated with your Organization so we can send notifications, statements and other information by email or via the Agendrix Products. The Account Administrator may allow Authorized Users to fill out and change such information themselves.
You accept full liability for any error, missing information or inaccuracy in the User Profiles associated with your Organization and the actions taken via the User Accounts associated with it, provided however that you may correct inaccurate, unclear or incomplete information at any time. The Account Administrator may allow Authorized Users to correct such information themselves.
The entire registration procedure, including changes to the information provided, may be carried out by one or more Account Administrators, and the Customer shall be responsible for appointing and dismissing the said Account Administrators.
The person with the highest authority at the Customer may contact Agendrix at any time to make the necessary changes to the list of Account Administrators. We shall not be liable if an Account Administrator makes changes without having the necessary authority to do so.
The Customer acknowledges that an Authorized User has the ability to be a Member of a third party Organization that also uses the Platform. In this regard, the Authorized User may share certain identifying information related to his or her registration such as his or her User Account and contact information with multiple Organizations.
Other than Free Agendrix Products, the Agendrix Products are offered as a service payable on a monthly or annual basis. The price of each Product shall be determined based on the number of Authorized Users you indicate unless a fixed price is predetermined for a specific functionality. The price for each Agendrix Product is that posted on the Agendrix website when you place your order. Prices may vary from time to time in accordance with section 26 hereof. Agendrix reserves the right to correct any error in the price posted on its website upon notice to the Customer.
You may be eligible for a special offer which will allow you to obtain a discount on the posted prices. You may check your eligibility and obtain more information about the special offers currently in effect by visiting the following web page: Special offers. You must contact Agendrix to take advantage of any such offer.
You agree to pay all costs based on each order made on the Agendrix website or agreed to with Agendrix in writing. Unless indicated otherwise in your order, you must pay all amounts in Canadian or American dollars or in Euro when you receive your order, according to the currency in the geographic location of the head office of the entity making the payment or the contact information provided by you, as determined by Agendrix. If you add Authorized Users or sites (places where the Products are used) during the subscription period, we will charge you for the increase in the number of Authorized Users and such sites according to the rates in effect at the time for your next billing cycle. Please note that any adjustment to the number of Authorized Users will be invoiced monthly pro rata to your number of Authorized Users.
Orders and changes
This Agreement shall bind you whether it was entered into through an Agendrix reseller or directly with Agendrix. You must ensure that all information provided for your order is accurate, including:
- the number and type of Authorized Users for the Agendrix Products;
- the Agendrix Products ordered; and
all other conditions or restrictions agreed to with Agendrix.
Resellers are not authorized to offer warranties or make undertakings on behalf of Agendrix, and we shall not be bound by any obligations other than as expressly provided for in this Agreement.
Subject to section 18, you may add optional modules and downgrade or end the services we provide you at any time. You may change your plan by clicking on the "Billing" tab in your User Account.
We accept MasterCard, Visa and American Express credit cards. However, we reserve the right to remove any of these payment methods at any time. We also accept bank transfers or pre-authorized withdrawals. Your credit card information will be processed by Stripe servers in accordance with the PCI standard. You agree that we may charge you on your credit card for renewal, supplemental users and unpaid charges, as the case may be.
Your payments under this Agreement do not include the taxes or fees payable with regard to Agendrix Products in the country in which the payment was made or received. To the extent such taxes or fees are payable by Agendrix, you must pay Agendrix the amount thereof in addition to all costs owed under this Agreement. Agendrix may ask for payment of such taxes any time after the Agendrix Products are billed if Agendrix is charged such taxes retroactively by a government or tax authority anywhere in the world. If you are tax-exempt, you must provide us with proof thereof and Agendrix shall make reasonable efforts to provide the billing documents which will allow you to obtain a refund or credit from any tax authority for the amount paid, if such a refund or credit is available.
Free Agendrix Products
Your use of Free Agendrix Products is subject to additional conditions which we will indicate and is only authorized for a specific period. You shall not use Free Agendrix Products to analyze the competition or for similar purposes. We may end your right to use Free Agendrix Products at any time and for any reason at our sole discretion, without liability toward you.
In certain cases, we may charge a fee to allow you to access Beta Agendrix Products, but their use will still be subject to this section.
You understand that all Beta Agendrix Products we make available to you are under development, may be unusable or incomplete, and could contain more errors and bugs than generally available Agendrix Products. WE THEREFORE DO NOT OFFER ANY WARRANTY FOR BETA AGENDRIX PRODUCTS, AND YOU ASSUME ALL RISKS RELATED TO ANY USE THEREOF.
Management of Authorized Users and User Accounts
Only Authorized Users and Account Administrators may access and use Agendrix Products.
The functionalities may vary according to the type of Authorized User and the Account Administrators shall be responsible for determining, validating and keeping such allocation up-to-date. You must pay the necessary costs to increase your number of Authorized Users.
You are responsible for ensuring that each of your Authorized Users complies with this Agreement. Any use of Agendrix Products by you and your Authorized Users must abide by the scope of use solely for your benefit or that of your Affiliates.
You must set up information security policies which require Authorized Users to adopt safe practices with regard to passwords, including with respect to the number and type of characters used, to keep them strictly confidential and not to disclose them to any other person.
You also agree to inform Agendrix forthwith of any unauthorized use of a User Account, whether it belongs to an Authorized User or an Account Administrator, as well as any incident affecting the confidentiality of passwords, difficulty or inability to access a User Account or a change in the account information for which the Authorized User or the Account Administrator, as applicable, is not responsible. Agendrix further reserves the right to require that an Authorized User or Account Administrator to change his or her password.
Subject to the terms and conditions of this Agreement, Agendrix grants you a non-exclusive and non-transferable license to use the Agendrix Products throughout the term of this Agreement only.
Hosted services and Data
Your Data is securely stored and your connection to the application is encrypted by SSL/TLS (https). We use Amazon servers, known for hosting high-traffic sites and which are located in highly secured spaces. Subject to the terms and conditions of this Agreement, Agendrix grants you a non-exclusive right to access the Agendrix Products which are hosted thereon and to use them throughout the term of this Agreement.
You retain all right, title and interest to and in your Data in the format in which you transmit it to Agendrix. Subject to the terms of this Agreement, you grant Agendrix a worldwide, non-exclusive, royalty-free right to (a) collect, use, copy, save, transmit, change and create derivative works of Data, but in every case only to the extent necessary for the conception, use, development, improvement, deployment and maintenance of Agendrix Products, and (b) for Agendrix Products which allow Customers, Account Administrators or Authorized Users to share Data or interact with other persons, to distribute via, and post Data about the Agendrix Products.
Where the Data includes Personal Information, its Processing shall be subject to our Confidentiality Policy, but only to the extent provided thereunder.
For greater certainty, with regard to Personal Information concerning its Authorized Users and Account Administrators, the Customer shall remain fully liable for its compliance with any obligation incumbent upon the Controller pursuant to laws protecting Personal Information which are applicable to it. By accepting this Agreement, Agendrix assumes that you fulfill such obligations.
Agendrix may inform you when, in its opinion, one of your instructions infringes the laws protecting Personal Information, without any obligation on its part to consult a lawyer or attorney. Such information shall not constitute a legal opinion. You may thereafter, at your discretion, obtain such an opinion from a lawyer or attorney licensed to practice his or her profession in your jurisdiction. Furthermore, if a request to disclose Personal Information by legitimate authorities is not legally binding, Agendrix will refuse the said disclosure request. If such a request is binding, Agendrix will inform you, unless otherwise stated by said legitimate authorities or provided by law.
The Customer shall be responsible for setting up its own Confidentiality Policy, obtaining the consent of its Organization’s Authorized Users and responding to their requests to exercise privacy rights. Agendrix shall take all commercially reasonable steps to provide you with the means of complying with the obligations imposed by laws protecting Personal Information which apply to you and information to prove such compliance. This obligation shall be limited to your use of Agendrix Products.
Furthermore, before using the Photo Punch service, Authorized Users may be informed of their rights via a pop-up window and may obtain more details as needed. Please note that you will remain responsible for obtaining the explicit consent of any Authorized User for the use of his or her biometric information according to the law applicable in the jurisdiction in which he or she is situated. By accepting the agreement, you acknowledge that Agendrix may assume that your Organization has obtained the necessary consents with regard thereto.
By accepting this Agreement, you designate Agendrix as your Processor and authorize it to do the necessary Processing of your Authorized Users’ Personal Information for the purposes described in this Agreement and in the Confidentiality Policy. Agendrix agrees to only do such Processing for such purposes. In this regard, Agendrix shall keep up-to-date all necessary documentation proving its compliance with applicable laws, including a register of the Processing it does as well as a register of confidentiality incidents. For greater certainty, Agendrix does not use your Authorized Users’ Personal Information for the purpose of commercial solicitation or advertising.
Upon request, Agendrix provides its Customers with the ability to securely return, transfer, or delete Personal Information that they provide. Requests for deletion are immediately forwarded to Agendrix's Processors for their handling. However, when an Authorized User becomes a Member of more than one Organization, certain identifying information related to his or her registration such as his or her User Account and contact information may be retained by another Organization.
It is understood that Agendrix will not enter into any contract or make any undertaking contrary to the terms of this section. For transparency purposes, Agendrix publishes a list of all its third party service providers and, where applicable, will send a notice to all its Customers if the list changes. The Confidentiality Policy also gives you information about the countries in which Agendrix could communicate Personal Information and the protective measures that are set up to ensure it is kept confidential.
Agendrix implements administrative and technological safety measures in order to maintain the confidentiality, availability and integrity of your Data and reduce the risk of threats and cyber-attacks.
However, as you will understand, the use of hosted services involves the transmission of your Data on networks which are not held, operated or controlled by us, and we shall not be liable for any of your Data which is lost, changed, intercepted or stored thereon. We therefore cannot guarantee that the transmission of your Data will always be secure or that unauthorized third parties will never be able to circumvent our security measures or those of our third party service providers.
For more information about our measures, visit our Security web page.
Storage limits may be associated with a particular hosting service now or in the future. We may impose new storage limits or change existing storage limits for hosted services at any time, at our discretion, with or without notice, subject to maintaining the functionalities of the Agendrix Products.
Responsibility for your Data
You must ensure that your use of the Agendrix Products and your Data comply at all times with our Acceptable Use Policy and all applicable laws in your jurisdiction. You represent and warrant that your use of the Agendrix Products and that of your Authorized Users will not breach third party rights, including, without limitation, intellectual property and confidentiality rights. Other than as expressly contemplated herein, Agendrix shall not be liable for your Data, and you shall be solely liable for its transmission and use and for making backup copies, if necessary.
Suspension of services
Agendrix shall not be responsible for overseeing the content downloaded on the Agendrix Products. Nonetheless, if we consider such measure to be necessary based on a breach of this Agreement or in response to a request we receive about third party intellectual property rights, or for content infringing our policy, we may take all the steps permitted in the Acceptable Use Policy, including suspending your account. You will continue to be charged for the hosting service during the suspension period. We shall not be liable toward you for the removal of your Data or for having suspended your access to hosted services for the purpose of compliance with the said policy or this Agreement.
- Hosted services
Support and maintenance
Agendrix shall provide support and maintenance services for the Agendrix Products throughout the term of this Agreement. The support shall include the following: all Authorized Users will have access to technical support via instant messaging or email. Since the Agendrix Products are software as a service, you will be given access to new versions when they are released by Agendrix, at its sole discretion.
Agendrix agrees to use reasonable means to respond to requests for support and maintenance within a reasonable time, it being understood that we will only respond during office hours, which are from 9 a.m. to 5 p.m. Montreal time. Agendrix further reserves the right to refuse to respond to excessive or repetitive user requests.
For more information about support and maintenance and how to reach Agendrix, please see Contact us.
Additional training and support
At least one training session shall be offered by our experts to a Customer and the Authorized Users of its Organization which may be given in person or by means of telecommunication, at the sole discretion of Agendrix. Additional training or technical support services may be ordered by the Customer, at prices to be determined on a case-by-case basis with Agendrix. Where applicable, you shall reimburse Agendrix the reasonable travel and lodging costs incurred. Agendrix shall retain all intellectual property rights relating to the works or developments related to the training services we offer (such as the training material). Any training material which is provided to you may only be used in connection with the use of the Agendrix Products in accordance with this Agreement.
Unless expressly indicated otherwise in this Agreement, you are prohibited from: (a) renting, reproducing, changing, adapting, creating derivative works, granting sub-licenses, transferring or allowing access to the Agendrix Products to a third party who is not an Authorized User, (b) using the Agendrix Products for the benefit of a third party, (c) incorporating the Agendrix Products in a product or service you provide to a third party, (d) interfering with a mechanism to control licenses and rights to the Agendrix Products or otherwise contravening any legitimate mechanism designed to limit your use, (e) carrying out reverse engineering, disassembling, decompiling, translating or otherwise attempting to obtain or derive the source code underlying the ideas, algorithms, file formats or non-public APIs for all the Agendrix Products, (f) removing or hiding any owner or other notice found in any Agendrix Product, (g) publicly releasing information about the performance of Agendrix Products, or (h) recording on or communicating Personal Information of Authorized Users via the Agendrix Products, including biometric information for the Photo Punch service, without obtaining the consents required by law.
Attestation and verifications
At our request, you agree to provide a signed attestation that you are using all the Agendrix Products in accordance with the terms of this Agreement. You agree to allow us (or to allow our authorized mandatary) to audit your use of the Agendrix Products, without notice. We shall pay all related costs we incur if the audit reveals that you have exceeded the use or otherwise breached your obligations under this Agreement. You shall provide reasonable help, cooperation and access to relevant information in connection with an audit, at your expense. We may charge you for any past or current excessive use, and you shall pay the invoice immediately upon receipt. This recourse is without prejudice to any other recourse Agendrix may have under this Agreement or the law. To the extent we are required to do so, we may share the results of the audit with some of our Processors or assign the audit rights referred to in this section to them.
Ownership and Comments
The Agendrix Products are available and limited by a restricted license or basic access, and no ownership right is given to you, regardless of the use of terms such as "purchase" or "sale". Agendrix and its processors have and shall retain all right, title and interest, including all intellectual property rights, in and relating to the Agendrix Products (including Free Agendrix Products), their general appearance, any related or underlying application or technology, and any change or derivative work of the foregoing created by or for Agendrix. From time to time, you may choose to make observations, provide information, ask questions, and give data, ideas, process descriptions or other information to Agendrix, including the sharing of your changes or in connection with support (the "Comments"). In connection with any Agendrix Product, Agendrix may freely use, copy, disclose and develop any Comment in any manner without any obligation, royalty or restriction based on intellectual property or other rights. Improvements to the Agendrix Products incorporating or implementing Comments shall remain the exclusive property of Agendrix.
The source code for Agendrix Products, reports on the performance or operation of Agendrix Products, documents and know-how associated with the Agendrix Products shall constitute confidential information of Agendrix. The Data entered by the Customer and its Authorized Users shall be confidential information of the Customer. The parties agree that they may exchange such confidential information, and the party receiving it shall be the "recipient" for the purposes of the following.
Unless expressly authorized herein, a party shall keep confidential and not use or disclose the other party’s confidential information. The non-disclosure obligation shall not apply to information for which the recipient can prove: (a) that it was legitimately in its possession or that it was aware of it prior to receiving the confidential information; (b) that it is or has become public other than due to the recipient’s fault; (c) that the recipient legitimately obtained it from a third party without breaching a confidentiality obligation; or (d) that it was developed independently by the recipient’s employees who did not have access to such information.
The recipient may also disclose confidential information if necessary in accordance with a law, regulation or court order (but only to the extent required to comply therewith and giving prior notice to the issuing party). The recipient acknowledges that the disclosure of confidential information would cause significant harm for which damages alone would not be a sufficient remedy, and therefore the issuing party shall be entitled to apply for an injunction in addition to any other recourse it may have by law to prevent such a breach or cause it to cease.
For greater certainty, Agendrix may be required to give confidential information to a public authority in order to comply with an applicable law, and in particular labour relations or occupational safety laws. If a public authority asks Agendrix to provide it with confidential or other information relating to a Customer, Agendrix may assume that binding requests from public authorities are well-founded and it will not be required to check whether they are authorized by applicable laws or regulations and whether they are well-founded.
Terms and resiliation
Methods of resiliating Agreement
The Customer may resiliate this Agreement, at its discretion, upon fifteen (15) days’ prior notice to Agendrix. To do so, you must click on the "Billing" button in your account and provide the necessary information. If you resiliate the Agreement, you will be charged for the current month but you will not be charged again.
The Customer may also change the Agendrix Products it orders upon two (2) days’ prior notice (including to return to a free selection of Agendrix Products only), and such change shall take effect upon the expiry of the said notice. However, such a change shall not terminate this Agreement.
Agendrix may resiliate this Agreement without cause, at its discretion, upon sixty (60) days’ prior written notice to the Customer, which may be sent by email.
Agendrix may also resiliate this Agreement upon five (5) days’ prior written notice to the Customer if the Customer goes bankrupt or is placed under the protection of a law governing an arrangement with its creditors, or if the Customer fails to fulfill any of its obligations under this Agreement and does not correct it by the expiry of the said five (5) days’ notice.
Effects of resiliation
Other than in the case of resiliation by Agendrix without cause, you shall not be entitled to any credit or refund for canceling your subscription or for the reimbursement of any prepaid amount.
Any resiliation shall be without prejudice to any other recourse it may have under this Agreement, by law or otherwise. Once the Agreement is resiliated or expired, you (and your Authorized Users) shall have no further right to use or access the Agendrix Products or any other information or material we make available to you under this Agreement or your Data. We may withdraw or delete your Data within a reasonable time following the resiliation of your subscription and we shall not be obliged to provide copies to you. The terms of sections 19, 20, 21, 23, 24, 25 and 28, in addition to those which, due to their nature, shall survive any resiliation or the expiry of this Agreement.
- Methods of resiliating Agreement
Warranty and liability
Each party represents and warrants that it has the legal authority and power to enter into this Agreement and that, if you are an Organization, this Agreement and each order shall be entered into by an employee or agent of such party with full authority required to bind such party according to the terms and conditions of this Agreement.
Exclusion of warranty
ALL AGENDRIX PRODUCTS ARE PROVIDED "AS IS" AND "WITH ALL ITS FLAWS". YOU DECLARE THAT YOU HAVE RECEIVED THE NECESSARY EXPLANATIONS AND HAVE HAD THE OPPORTUNITY TO EXAMINE THE FUNCTIONS OF THE AGENDRIX PRODUCTS, AND YOU CONFIRM THAT THEY ARE TO YOUR COMPLETE SATISFACTION. AGENDRIX AND ITS SUPPLIERS EXPRESSLY DECLINE ALL WARRANTIES OF NON-INFRINGEMENT, COMMERCIAL VALUE AND FITNESS FOR A PARTICULAR USE, WHETHER EXPRESS, IMPLIED OR LEGAL. IN ADDITION, AGENDRIX SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR OTHER SYSTEMS OUTSIDE ITS REASONABLE CONTROL. AGENDRIX DOES NOT MAKE ANY REPRESENTATION OR GIVE ANY WARRANTY THAT: (A) THE USE OF THE AGENDRIX PRODUCTS WILL BE SECURE, RAPID, WITHOUT INTERRUPTION OR WITHOUT ERROR; (B) THE AGENDRIX PRODUCTS WORK IN COMBINATION WITH OTHER MATERIALS, SOFTWARE, SYSTEMS OR DATA; (C) THE AGENDRIX PRODUCTS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (D) ALL RECORDED DATA WILL BE ACCURATE AND RELIABLE OR THAT RECORDED DATA WILL NOT BE LOST OR CORRUPTED; (E) ERRORS OR DEFAULTS WILL BE CORRECTED (OTHER THAN TO THE EXTENT AGENDRIX IS NOTIFIED OF THE ERROR OR DEFAULT, IN WHICH CASE ITS OBLIGATION SHALL BE TO TAKE REASONABLE MEANS TO CORRECT IT) OR (F) THE AGENDRIX PRODUCTS AND THEIR FUNCTIONING WILL NOT HAVE ANY ADVERSE EFFECT ON YOUR SYSTEMS.
- Signatory’s authority
Limitation of liability
OTHER THAN IN THE CASE OF GROSS FAULT, IN NO EVENT SHALL AGENDRIX OR ITS SUPPLIERS BE LIABLE FOR ANY LOSS OF USE, LOSS OF DATA OR INACCURATE DATA, FAILURE OF SECURITY MECHANISMS, SERVICE INTERRUPTION, DELAY IN SERVICES RENDERED OR FOR ANY INDIRECT, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES OF ANY NATURE WHATSOEVER (INCLUDING LOSS OF PROFIT), EVEN IF AGENDRIX OR THE SUPPLIER IS INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.
NOTWITHSTANDING ANY OTHER TERM OF THIS AGREEMENT, AGENDRIX’S OVERALL LIABILITY TOWARD YOU IS TWENTY CANADIAN DOLLARS ($20) IF YOU ONLY USE FREE AGENDRIX PRODUCTS AND IS LIMITED TO THE AMOUNT PAID TO AGENDRIX FOR AGENDRIX PRODUCTS WITHIN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM IN ALL OTHER CASES.
Relationships with third parties
You accept full liability and agree to indemnify Agendrix and hold it harmless with respect to any liability or claim (including reasonable attorneys’ fees and experts’ fees) related to your use of the Agendrix services with regard to (i) your contractual obligations toward Authorized Users; (ii) respecting the confidentiality and privacy of Authorized Users; and (iii) the application of any law or regulation governing labour relations with respect to your employees and those of your Affiliates. In all such cases, you agree to cooperate fully and to provide any information required for Agendrix’s defense.
Products of third party suppliers
Agendrix or third parties may make third party products or services available to you from time to time including, without limitation, complementary products as well as implementation, personalization, training and other consulting services. If you obtain any such third party product or service, you do so pursuant to a separate agreement exclusively between you and the third party supplier. Agendrix does not guarantee support for third party (non-Agendrix) products or services, whether or not they were recommended by Agendrix, and denies all liability for such products or services. If you install or activate third party products or services for complementary use with Agendrix Products, you acknowledge that Agendrix may allow suppliers of such products and services to access your Data if necessary for the interoperability and support of such complementary products with Agendrix Products. Agendrix shall not be liable for the disclosure, modification or deletion of your Data as a result of any access by complementary third party products.
Without limiting the generality of the foregoing, you may configure certain Agendrix Products to send messages or notifications by email, social media (e.g. Facebook) or SMS. Agendrix shall not be liable for the compatibility of such external means of communication with Agendrix Products and does not offer any warranty that the messages or notifications thereby transmitted shall be error-free and immediate.
We may identify you as a Customer in our promotional documents and on our commercial website; in this regard, you allow us in particular to post your business name or one of your trade-marks identifying you (including a graphic mark), at our discretion. You may ask us to cease doing so by sending an email to [email protected] at any time. Please note that it could take us up to thirty (30) days to process your request.
Improvement of Agendrix Products
We are always striving to improve Agendrix Products. To do so, we need to measure, analyze and aggregate how users interact with Agendrix Products, such as habits of use and the characteristics of our user base. We collect and use the data captured about the use of Agendrix Products.
Where such data allows the person to be directly or indirectly identified, it shall be considered Personal Information and shall be subject to the applicable sections of this Agreement.
In the case of any dispute or claim stemming from or related to this Agreement, the parties shall consult and negotiate with each other, acknowledging their mutual interests, in order to attempt to arrive at a solution that is satisfactory for both parties.
If the parties do not come to a settlement within sixty (60) days, any unresolved dispute or claim stemming from or related to this Agreement shall be submitted exclusively to arbitration according to the rules of the Quebec Code of Civil Procedure, as it is in force at that time. The arbitration shall be decided by a single arbitrator. The parties shall attempt to name a mutually acceptable arbitrator. If they cannot agree on the choice of arbitrator, the arbitrator shall be designated by the Superior Court for the district of Saint-François, Province of Quebec, at the request of either party. The arbitration shall take place in Sherbrooke, Quebec, Canada and it shall be conducted in French.
This Agreement shall be governed by and interpreted in accordance with the laws of the Province of Quebec and the laws of Canada applicable therein, without referring to private international law regarding conflict of laws.
Nothing in this Agreement shall prohibit Agendrix from applying for an injunction with regard to the breach of its intellectual property rights or the application or recognition of a decision or order in any appropriate jurisdiction.
- Dispute resolution
Changes to Agreement
We may update or amend this Agreement from time to time, including the above-mentioned policies and other related documents.
With respect to paid Agendrix Products, we shall inform you at least fifteen (15) days in advance by written notice sent via your Agendrix account or by email. The amended version shall take effect the 16th day after the notice is sent. If you oppose the updated Agreement, you may choose to end the Agreement upon written notice in accordance with section 18 hereof.
Relationship between the parties
The parties are independent contractors; this Agreement may not be interpreted as making one of the parties a partner of the other or creating any other form of legal association which would give one party the explicit or implicit right, power or authority to create any obligation binding the other party.
Any notice under this Agreement shall be given in writing. We may notify you by email or through your account. Notices sent shall be deemed to have been received on the first business day in the Province of Quebec, Canada after we have sent it. You must send any notice to Agendrix by mail to "Agendrix (c/o Legal Department), 779 Paul-Desruisseaux Street #300, Sherbrooke, Quebec, Canada, J1J 4L9". Any notice you send shall be deemed to be received once we receive it. You may not assign this Agreement without our prior written consent. We will not unduly deny our consent if the assignee agrees to be bound by the terms and conditions of this Agreement. We may assign our rights and obligations under this Agreement (in whole or in part) without your consent. This Agreement constitutes the entire agreement between you and Agendrix with respect to the Agendrix Products and replaces all prior or contemporaneous verbal or written communications, proposals and statements with regard to the Agendrix Products or any other subject covered by this Agreement. If any term of this Agreement is held to be null and void, inapplicable or illegal, the other terms shall remain in full force and effect. This Agreement may not be modified or amended without our written consent (which may be withheld at our complete discretion, without being required to give reasons). No breach of this Agreement or delay by the injured party in exercising any right, power or privilege hereunder shall be construed as a waiver thereof and shall not deprive it of any other right or recourse under this Agreement.
See Agendrix’s Acceptable Use Policy and Confidentiality Policy.
The Terms and Conditions were last amended on December 12, 2022.
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