Effective starting: April 01, 2014

This Agendrix User & Customer Agreement (the “Agreement”) is between you and Agendrix, 9312-6118 Quebec Inc. (“Agendrix”). If you are agreeing to this Agreement not as an individual but on behalf of your organization, then “Customer” or “You” means your organization and you are binding to this Agreement. Agendrix may modify this Agreement from time to time, subject to the terms in Section 23 (Changes to this Agreement) below.

By clicking on the “Register” or “Sign in” (or similar button) that is presented to you at the time of your login, or simply by using or accessing Agendrix products, you indicate your assent to be bound by this Agreement.

  1. Privacy
    1. Introduction. This Privacy Policy explains what information Agendrix collect about you and why, what we do with that information, how we share it, and how we handle the content you place in our products and services.
    2. Scope Of Privacy Policy. This Privacy Policy applies to the information that we obtain through your use of “Agendrix Services” via a “Device” or when you otherwise interact with Agendrix.
      1. “Agendrix Services” include our websites, SaaS Products, downloadable Products. But does not include Agendrix products or services for which a separate privacy policy is provided.
      2. “Device” is any computer used to access the Agendrix Services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device.Unless otherwise stated, our SaaS Products and our Downloadable Products are treated the same for the purposes of this document.
        By registering for or using Agendrix Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.
    3. Definitions
      1. Agendrix Services. Agendrix’s Websites, SaaS Products, and Downloadable Products.
      2. Content: any information or data that you upload, submit, post, create, transmit, store or display in an Agendrix Service.
      3. Downloadable Products. Agendrix’s downloadable software products and mobile applications.
      4. Information. all of the different forms of data, content, and information collected by us as described in this Privacy Policy.
      5. Personal Information. information that may be used to readily identify or contact you as an individual person, such as: name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.
      6. SaaS Products. Agendrix’s On Demand hosted solution as well as other Agendrix hosted solutions that display a link to this Privacy Policy. For the avoidance of doubt, if an Agendrix hosted solution displays a link to a different privacy policy, then that other privacy policy shall apply.
      7. Websites. Agendrix’s websites, including but not limited to Agendrix.com, and any related websites, sub-domains and pages.”
    4. Changes To Our Privacy Policy. We may change this Privacy Policy from time to time. We encourage you to review our Privacy Policy whenever you use Agendrix Services to stay informed about our information practices and the ways you can help protect your privacy.
      If you disagree with any changes to this Privacy Policy, you will need to stop using Agendrix Services and deactivate your account(s).
    5. Information You Provide To Us
        We collect the following information:

      1. Account and Profile Information. We collect information about you and your organization as you register for an account, create or modify your profile, make purchases through, use, access, or interact with Agendrix Services (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes but is not limited to your name, username, address, email address, phone number, profile photo, job title, or credit card details. You may provide this information directly when you enter it in Agendrix Services, or in some cases another user (such as a system administrator). Creating an account on your behalf may provide the information (most commonly when your organization requests that you use our products). If you are providing information (including Personal Information) about someone else, you confirm that you have the authority to act for them and to consent to the collection and use of their Personal Information as described in this Privacy Policy.
      2. Content. We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our hosted Products (SaaS), mobile apps or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include (“passively-collected Personal Information”).
      3. Other Submissions. We collect other data that you submit to our Websites or as you participate in any interactive features of the Agendrix Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with an Agendrix Product could be submitted to our Support Services or posted in our public forums. Any information, including Personal Information, that you submit to our Websites could be visible to the public unless submitted to a secure area in the Website.
    6. Information We Collect From Your Use of Agendrix Services
      1. Web Logs. As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and hosted Products (SaaS). This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. In the case of our hosted products (SaaS), the URLs you accessed (and therefore included in our log files) include usernames as well as elements of Content as necessary for the SaaS Product to perform the requested operations. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve Agendrix Services.
      2. Analytics Information From Website And SaaS Products. We and our analytics providers collect and store analytics information when you use our Websites and hosted Products (SaaS) to help us improve our products and services. In the Saas Products, this analytics information consists of the feature and function of the Agendrix Service being used, the associated license identifier (SEN) and domain name, the username and IP address of the individual who is using the feature or function, the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the Agendrix Services are being affected.The analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Information or sensitive business or organizational information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in an Agendrix Service.
      3. Analytics Information Derived From Content. Analytics information consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. “Usage Data” is aggregated data about a group or category of services, features or users that does not contain Personal Information. For example, we may query Content to determine the most common types of workflows that users use by searching for the most common workflow names, or we may query Content to determine the most popular titles.Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.
      4. Cookies And Other Tracking Technologies. We use various technologies to collect information, including cookies that we save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customize Agendrix Services and your experience; to allow you to access and use the Websites or hosted Products (SaaS) without reentering your username or password and to count visits and understand which areas and features of the Websites and hosted Products (SaaS) are most popular. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Websites or hosted Products (SaaS). We also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our Websites or hosted Products (SaaS) or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.
      5. Software Updates & License Information From Downloadable Products. Our Downloadable Products communicate with Agendrix servers for licensing purposes, as well as to check for updates, patches, and compatibility with Add-Ons. Examples of information we collect for these purposes include the name and version of the Downloadable Product and the server ID, SEN, and IP address of the customer instance.
    7. Information We Collect From Other Sources
      1. Information From Third Party Services. We also obtain information from third parties and combine that with information we collect through Agendrix Services. For example, we may have access to certain information from a third party social media or authentication service if you log into Agendrix Services through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social or authentication service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third party service, you authorize us to access and store your name, email address(es), current city, profile picture URL, and other information that the third party service makes available to us, and to use and disclose it in accordance with this Privacy Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services.
    8. How we Use Information We Collect
      1. General Uses. We use the information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:
        1. Provide, operate, maintain, improve, and promote Agendrix Services;
        2. Enable you to access and use Agendrix Services, including uploading, downloading, collaborating on and sharing Content;
        3. Process and complete transactions, and send you related information, including purchase confirmations and invoices;
        4. Communicate with you, including responding to your comments, questions, and requests;
        5. providing customer service and support;
        6. providing you with information about services, features, surveys, newsletters, offers, promotions, contests and events; providing other news or information about us and our select partners; and sending you technical notices, updates, security alerts, and support and administrative messages. Generally, you have the ability to opt out of receiving any promotional communications as described below under “My Preferences”;
        7. Process and deliver contest or sweepstakes entries and rewards;
        8. Monitor and analyze trends, usage, and activities in connection with Agendrix Services and for marketing or advertising purposes;
        9. Investigate and prevent fraudulent transactions, unauthorized access to Agendrix Services, and other illegal activities;
        10. Personalize Agendrix Services, including by providing content, features, or advertisements that match your interests and preferences;
        11. Enable you to communicate, collaborate, and share Content with users you designate; and
        12. For other purposes about which we notify you.

        Notwithstanding the foregoing, we will not use Personal Information appearing in our Analytics Logs or Web Logs for any purpose.

      2. Compiling Aggregate Analytics Information. Because our SaaS Products and Downloadable Products are some of the most configurable in the market, we make extensive use of analytics information (including log and configuration data) to understand how our products are being configured and used, how they can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data (as defined above) from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the Websites and SaaS Products.
    9. Information Sharing And Disclosure
          We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.

        1. Your Use. When you use Agendrix Services, Content you provide will be displayed back to you. Certain features of Agendrix Services allow you to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you make public.
        2. Collaboration. As a natural result of using Agendrix Services, you may create Content and grant permission to other Agendrix users to access it for the purposes of collaboration. Some of the collaboration features of Agendrix Services display your profile information, including Personal Information included in your profile, to users with whom you have shared your Content. Where this information is sensitive, we urge you to use the various security and privacy features of the Agendrix Services to limit those who can access such information.
        3. Access By Your System Administrator. You should be aware that the administrator of your instance of Agendrix Services may be able to:
          1. access information in and about your Agendrix Services account; and
          2. disclose, restrict, or access information that you have provided or that is made available to you when using your Agendrix Services account, including your Content.
        4. Agendrix Community. Our Websites offer or will offer publicly accessible community services such as FAQ, help website, blogs, forums, bug trackers, and wikis. You should be aware that any Content you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account.
        5. Service Providers, Business Partners And Others. We work with third party service providers to provide websites, application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us. These third parties may have access to or process your Information as part of providing those services for us.
        6. Third Party Cookies And Tracking Technologies. When you visit Agendrix’s Websites, third parties such as our advertising partners and analytics providers use cookies, web beacons, and other technologies to collect information about your online activities over time and across different websites or online services. When you use our SaaS Products, we allow our analytics provider to collect the information described above under the heading Analytics Information from Website and SaaS Products. Our analytics provider may collect information about your activities over time and across different online services.
        7. Compliance With Laws And Law Enforcement Requests. Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of Agendrix’s products and services, (d) to protect Agendrix, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
        8. Business Transfers. We may share or transfer your information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
        9. Aggregated or Anonymized Data. We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.

      With Your Consent we will share your personal information with third parties when we have your consent to do so.

    10. Information We Do Not ShareWe do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.
    11. Data Storage, Transfer And SecurityAgendrix hosts data with hosting service providers in numerous countries including the United States. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any passively-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS).Where Downloadable Products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you and not Agendrix. We strongly recommend that administrators of Downloadable Products configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage used to hold data.
    12. Your ChoicesYou may opt out of receiving communications from Agendrix by using the unsubscribe link within each email, updating your communication preferences, or emailing us to have your contact information removed from our email list or database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding Agendrix’s Services.
    13. Accessing And Updating Your InformationYou can access and amend some of the information we keep about you through your account settings.
    14. Compliance With Privacy Laws And RegulationsYou agree not to use the Agendrix Services in a manner that would violate laws protecting an individual’s privacy rights, health or financial data, including the Health Insurance Portability and Accountability Act of 1996 as amended (HIPAA) and the Gramm-Leach-Bliley Act and its implementing regulations, the Privacy Rule and the Safeguards Rule.
    15. Our Policy Towards ChildrenAgendrix Services are not directed to individuals under 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services.
    16. International UsersIf you are from the European Union, United States of America or any other country or regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information anywhere. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.