What is a Subprocessor?

A subprocessor is a third party software used by Agendrix which has or may have access to or processes data (including personal data). Agendrix uses several subprocessors to perform a number of different functions, as outlined below.


Smartlook

Smartlook is a tool used to anonymously record and replay website visit sessions to see how visitors interacted with the website. We use Smartlook to improve the user friendliness and interfaces of our website. Records generated through Smartlook are only available to those Agendrix staff members with the proper access rights and credentials. Non-sensitive data (e.g. user name, email address, etc.) entered by users and displayed on the screen as is on the Agendrix website are visible in the recordings. Sensitive data (e.g. Password, credit card number, etc.) entered by users and hidden on the Agendrix website are not visible in the recordings.

Smartlook privacy policy: https://www.smartlook.com/help/terms-of-service/


Google Analytics

Google Analytics is a website and application traffic analytics service. We use Google Analytics to better understand the browsing habits of our website visitors and application users. For these purposes, Google Analytics uses cookies, which provide insights on visitors’ habits.

Google privacy policy: https://policies.google.com/privacy


Google Maps

Google Maps is a web mapping service. We use Google Maps to display maps in the Agendrix application. Addresses entered by users in the Agendrix application are sent to Google.

Google privacy policy: https://policies.google.com/privacy


Google+

Google+ is a networking application operated by Google LLC. We use Google+’s single sign-on features to provide our users with a simple way of connecting to the Agendrix application. For this purpose, we only redirect users to the Google+ application; no data are sent to Google+.

Google privacy policy: https://policies.google.com/privacy


Intercom

Intercom is a company offering a client-centric messaging platform. We use a number of Intercom products to communicate with our clients, facilitate their registration, and provide support. For these purposes, non-sensitive data collected in the Agendrix application are sent to Intercom.

Intercom privacy policy: https://www.intercom.com/terms-and-policies#terms_confidential-information


SendGrid

SendGrid is an email messaging platform. We use SendGrid to automatically send emails from the Agendrix application. For this purpose, users’ email addresses and the contents of emails are sent to SendGrid.

SendGrid privacy policy: https://sendgrid.com/policies/privacy/


Amazon Web Services

Amazon Web Services is a subsidiary of Amazon.com, Inc. offering a suite of cloud computing-related services. We use Amazon Web Services’s hosting service to store data, such as databases, pictures, documents, etc.All of our client data are stored at the Montreal Amazon Web Services data center.

Amazon Web Services privacy policy: https://www.amazon.com/gp/help/customer/display.html?nodeId=468496


Twilio

Twilio is a cloud communication platform. We use Twilio’s application programming interface to send user text messages through the Agendrix application and support Agendrix’s phone clocking feature. For this purpose, phone numbers and the contents of messages are sent to Twilio.

Twilio privacy policy: https://www.twilio.com/legal/privacy


Facebook

Facebook is a networking application operated by Facebook, Inc. We use Facebook’s single sign-on features to provide our users with a simple way of connecting to the Agendrix application. For this purpose, we only redirect users to the Facebook application; no data are sent to Facebook. Furthermore, we use Facebook’s notification feature to allow Agendrix’s application to transmit certain information to users. For this purpose, the contents of notifications are sent to Facebook.

Facebook privacy policy: https://www.facebook.com/policy.php


Stripe

Stripe is a company offering a web-based payment management platform. We use Stripe to manage client payments. For this purpose, billing and credit card information are sent to Stripe.

Stripe privacy policy: https://stripe.com/ca/privacy


Slack

Slack is a team collaboration and project management software. We use Slack as an internal communication tool. For this purpose, messages containing non-sensitive information (e.g. user name, email address, etc.) about our users are sent to Slack.

Slack privacy policy: https://slack.com/privacy-policy


Branch

Branch is a deep link generation platform. We use branch to redirect users to the relevant Agendrix version based on access methods. For this purpose, we only redirect users to the Branch servers seamlessly; no data are sent to Branch.

Branch privacy policy: https://branch.io/policies/#privacy


OneSignal

OneSignal is a push notification service. We use OneSignal to send notifications to Agendrix users. For these purposes, non-sensitive data collected in the Agendrix application used to send notifications are sent to OneSignal.

OneSignal privacy policy: https://onesignal.com/privacy_policy


AppSignal

AppSignal is an application error monitoring service. We use AppSignal to monitor Agendrix’s web application and manage related errors. For these purposes, non-sensitive data collected in the Agendrix application used to send notifications are sent to AppSignal.

AppSignal privacy policy: https://appsignal.com/privacy-policy


Fabric

Fabric is an application development platform. We use Fabric to monitor Agendrix’s native applications and manage related errors. For these purposes, non-sensitive data collected in the Agendrix application used to send notifications are sent to Fabric

Fabric privacy policy: https://docs.fabric.io/android/fabric/data-privacy.html


FullStory

FullStory is a tool used to record and replay website visit sessions to see how visitors interacted with the website. We use FullStory to improve the user friendliness and interfaces of our application. Non-sensitive data entered by users and displayed on the screen as is in the Agendrix application are visible in the recordings. Sensitive data (e.g. Password, credit card number, etc.) entered by users and hidden in the Agendrix application are not visible in the recordings.

FullStory privacy policy: https://www.fullstory.com/legal/privacy/


Firebase

Firebase is a suite of hosting services. We use Firebase to monitor Agendrix’s web application and manage related errors. For these purposes, non-sensitive data collected in the Agendrix application used to send notifications are sent to Firebase.

Firebase privacy policy: https://www.firebase.com/terms/privacy-policy.html


Pingdom

Pingdom is a website control platform operated by SolarWinds, Inc. We use Pingdom to measure the speed of the Agendrix client website. For this purpose, upon connecting, the connection method used and the pages visited on the Agendrix website are sent to Pingdom.

Pingdom privacy policy: https://www.solarwinds.com/legal/privacy


LinkedIn

LinkedIn is a social networking service.

LinkedIn privacy policy: https://www.linkedin.com/legal/privacy-policy