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Hospitality

Manoir Hovey gives its managers a tool that matches their level of service

Hotel room photo used as part of a customer testimonial featuring Manoir Hovey, an Agendrix client.
Manoir Hovey
180
employees
14
departments
6.5x
faster
Hospitality
Client since 2025

Manoir Hovey, a Relais & Châteaux property, features some fifty rooms, Michelin-starred restaurants and a spa. The establishment has welcomed an international clientele since the 1950s and employs 180 people in peak season. Julia Brouillard, Assistant General Manager for over 16 years, watched the team double and the existing tools hit their limits. With 14 departments, they needed to centralize scheduling, time tracking, HR files and communications in one place. The old system kept piling up technical frustrations. Julia needed a tool as efficient as her team.

Biweekly Time Savings by Department With Agendrix*

Tasks
Schedule creation
Schedule changes and sharing
Time tracking and timesheet management
Total
Old ways
3 hours
Managers built schedules in Excel files or on the spa's decentralized management system. No reusable templates. Each department worked on its own file with no central visibility.
2 hours
Managers communicated changes by email, text or in person. Employees had to log in repeatedly to see updates. No notifications, no read confirmations.
5 hours
Print reports, verify manually, validate with employees, correct errors. Employees clocked in on a fixed computer or through a website not optimized for mobile. Hard to catch discrepancies before payroll.
10 hours
Agendrix
1 hour
“Schedule templates save us a ton of time by carrying over from one period to the next. Availability tracking is a game changer for student staff. Time-off requests, holidays and vacations already show up right in the schedule. A few tweaks, and the schedule is ready to publish.”
Instantaneous
Notifications go straight to employees' phones. “This drives better responsiveness, and we see far fewer last-minute changes because the team actually uses the app.” Managers also see who viewed the schedule.
30 minutes
Geolocation-controlled mobile clock-in. The hour validation system simplifies payroll approval. Missed-punch notifications catch discrepancies in real time. Fewer errors, fewer corrections.
1 h 30

*Estimates based on responses from department heads.

Less Technical Headaches, More People Management.

Functions
Ease of use and adoption
Compliance and access to personal data
Onboarding
Support and implementation
Old ways

  • Steep learning curve with the old software, no scheduling features
  • Unintuitive interface that demanded time and effort
  • Little control over who accessed what information; paper forms containing personal data, SINs and void cheques circulated between multiple hands
  • Only accounting could access contact information. Department heads had to call accounting to reach an employee
  • “We handed out the employee guide on paper. You had to remember to give it to them”
  • Paper forms for personal information and void cheques, filed with accounting
  • The old software generated more questions than answers for managers
  • The tool's complexity created recurring support needs
Agendrix
  • All 14 departments adopted the interface quickly
  • Several employees already knew Agendrix from previous employers
  • The team completed deployment in one month
  • Role-based access: employee, department manager, administration. Department heads access their team's contact information directly
  • Access segmentation supports regulatory compliance. Sensitive information stays restricted to authorized roles
  • Centralized process: integrated forms, electronic signatures for HR documents, automatic welcome emails
  • The AGM creates profiles herself to maintain a personal first contact with every new hire
  • Julia cited the support as “an example to follow” at Table ronde des restaurateurs events
  • Responsiveness throughout the entire implementation

Why Agendrix?

  • Centralized schedules available at all times: no more Excel files scattered across Google Drive, every team sees who works and when.
  • Simpler team communication: the news feed reaches every employee in a single message, with no newsletter to build or mailing lists to manage.
  • Role-based access: employees, department managers and administration only see what concerns them, which supports regulatory compliance.
  • Much faster hour verification: hours that match the schedule are approved automatically, and employees flag their own missed punches.

I felt the transition would go well, but I underestimated the impact it would have on the team and the ease it would bring to our managers.

Interface of the Agendrix scheduler

Create the perfect schedule in minutes.

Create schedules that respect your employees’ availability – and your staffing needs.

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