On-Call Scheduling Template

On-call scheduling refers to the planning of shifts for employees who may or may not be called in to work, depending on a business’ needs.

On-call employees are required to be available and on the job in case of high customer demand, emergency or other requirement.

On-call schedules are frequently used in business sectors where service must be available 24/7.

Creating an on-call work schedule requires a few steps, such as:

• Defining manpower requirements for different shifts
• Evaluating expected customer demand for specific periods (evenings, weekends, holiday season, etc.)
• Collecting employee availability
• Preparing the work schedule
• Communicating the schedule to entire team
• Adjusting the schedule as needed

To simplify and automate the creation of on-call work schedules, many companies use scheduling software.

On-call schedules offer a number of advantages, such a:

• Ensuring the right level of customer service
• Allowing employees who so wish to work extra shifts
• Handling heavy customer demand at key times
• Responding to emergencies in a timely manner
• Energizing the work environment

The disadvantages of on-call schedules include :

• A negative impact on work-life balance
• Possible financial insecurity due to unstable income
• Reduced productivity
• Increased levels of stress and burnout

Best practices for on-call scheduling include:

• Considering the number of employees needed
• Planning for back-up staff if an on-call employee is unavailable
• Considering employee skills when scheduling
• Respecting availability, preferences and time-off requests
• Implementing tools to foster work-life balance
• Communicating regularly with team members
• Planning on-call schedules in advance

Several industries use on-call schedules:

• Health care
• Retirement homes
• Restaurants
• Hospitality
• Event management
• Security and safety
• Information technology
• Call centers
• Retail
• Emergency services (fire, police, ambulance)