On-Call Scheduling Template

This on-call scheduling template allows you to build an on-call schedule that suits your business needs.


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What Is On-Call Scheduling?

On-call scheduling refers to the planning of shifts for employees who may or may not be called in to work, depending on a business’ needs.

On-call employees are required to be available and on the job in case of high customer demand, emergency or other requirement.

On-call schedules are frequently used in business sectors where service must be available 24/7.

How to Create an On-Call Schedule?

Creating an on-call work schedule requires a few steps, such as:

  • Defining manpower requirements for different shifts
  • Evaluating expected customer demand for specific periods (evenings, weekends, holiday season, etc.)
  • Collecting employee availability
  • Preparing the work schedule
  • Communicating the schedule to entire team
  • Adjusting the schedule as needed

To simplify and automate the creation of on-call work schedules, many companies use scheduling software.

What Are the Advantages of On-Call Scheduling?

On-call schedules offer a number of advantages, such a:

  • Ensuring the right level of customer service
  • Allowing employees who so wish to work extra shifts
  • Handling heavy customer demand at key times
  • Responding to emergencies in a timely manner
  • Energizing the work environment

What Are the Disadvantages of On-Call Scheduling?

The disadvantages of on-call schedules include :

  • A negative impact on work-life balance
  • Possible financial insecurity due to unstable income
  • Reduced productivity
  • Increased levels of stress and burnout

What Are the Best Practices for On-Call Scheduling?

Best practices for on-call scheduling include:

  • Considering the number of employees needed
  • Planning for back-up staff if an on-call employee is unavailable
  • Considering employee skills when scheduling
  • Respecting availability, preferences and time-off requests
  • Implementing tools to foster work-life balance
  • Communicating regularly with team members
  • Planning on-call schedules in advance

Which Industries Use On-Call Schedules?

Several industries use on-call schedules:

  • Health care
  • Retirement homes
  • Restaurants
  • Hospitality
  • Event management
  • Security and safety
  • Information technology
  • Call centers
  • Retail
  • Emergency services (fire, police, ambulance)

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