What Is the Employee Net Promoter Score?
The Employee Net Promoter Score (eNPS) is a tool used to measure employee loyalty and engagement towards their employer. The score, on a scale of -100 to 100, determines the likelihood of employees positively recommending the company they work for as an employer of choice to others.
Inspired by the Net Promoter Score (NPS), the eNPS also shows how enthusiastic and committed employees are to their jobs.
Why Calculate the Employee Net Promoter Score?
The eNPS is simple to collect and easy to understand. Employees only have to answer one question, and managers generally achieve a good participation rate.
Tracking the eNPS score has several advantages for companies:
- It’s an effective feedback tool
- It indicates the level of employee satisfaction
- It measures employees’ commitment to their work
- It highlights the presence of internal problems
- It’s easy to track
- It offers the possibility of deepening the results
How to Calculate the Employee Net Promoter Score?
To calculate the eNPS, the first step is to survey a company’s employees by asking them to anonymously answer the following question: On a scale of 0 to 10, how likely is it that you would recommend to a friend or relative to come work for our company?
Based on the responses received, employees are divided into three categories:
- Promoters (answers between 9 and 10): these employees are the most satisfied, motivated and happy.
- Passives (answers between 7 and 8): these employees are fairly satisfied, but are not really passionate about their work.
- Detractors (answers ranging from 0 to 6): these employees are not very satisfied and would not recommend the company as a place to work.
To obtain the Employee Net Promoter Score, subtract the percentage of promoters from the percentage of detractors.
eNPS = % promoters – % detractors
Please note that passive employees are not included in the eNPS calculation. Their response does not sufficiently demonstrate a clear position.
How to Interpret eNPS?
A positive eNPS indicates that a company has more promoters than detractors. This indicates that employees demonstrate a certain level of loyalty and commitment for the organization.
On the other hand, if the eNPS is negative, the company has more detractors than promoters. In this case, it is necessary to question certain aspects that could be detrimental to employee commitment.
What Is the Difference Between eNPS and NPS?
NPS (Net Promoter Score) and eNPS (Employee Net Promoter Score) are similar measurement tools. Both indicators measure satisfaction and commitment. However, here are the main differences between them:
- The nature of the score: The eNPS determines how likely employees are to recommend their employer as a good place to work. The NPS measures whether a company’s customers would recommend it to others. NPS is most commonly used in companies with customer experience programs.
- Respondents: The eNPS takes into account the opinion of employees, while NPS is based on the opinion of customers.
- Anonymity: Employees respond anonymously to eNPS, whereas NPS, although often anonymous, may be specific to certain customers.
How Important Is the eNPS?
The eNPS score gives managers an overall view of the employee experience within a company. By knowing the general perception and feeling of staff, they are able to improve and perfect the work conditions within their organization.
The more motivated and happy employees feel at work, the more productive and committed they are to a company.