HR Glossary / Workforce Management

Workforce management (WFM) refers to a broad range of activities aiming to optimize employee productivity within an organization. It regroups management processes such as forecasting and budgeting, time and attendance tracking, and staff scheduling.


What Is a Workforce Management System?

Workforce management systems are tools that handle many processes relating to employee productivity. Typically, a workforce management system refers to a local computer program or application or a cloud-based solution sometimes embedded in a broader HR management system. Such systems aim to facilitate data gathering and analyzing to make predictions about workload and human resources needs.

Workforce management systems are commonly used to:

  • Streamline payroll processes;
  • Reduce labor cost;
  • Increase employee productivity;
  • Save time through automation.

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